Professional Experience

Department Chair Coordinator, RIT University

Aug 2023 - Dec 2023

Coordinated the daily tasks of six departments, including administrative and clerical support for department chairs, while maintaining high levels of customer service.
Supported department chairs with planning and organizing academic event
Maintained files, records and confidential correspondence, reports and memos for future use
Prepared meeting schedules making prior arrangements, prepare meeting agendas, meeting registers, and recording and communicating minutes of meetings to relevant stakeholders
Assisted in developing reports, correspondence, and notifications to support the efficient running of the offices of department chair’s
Acted as point of contact for all government interactions related to department chair’s and ensure all queries are addressed in a timely manner
Ensured compliance with all relevant (internal and external) regulations including QHSE requirements using RIT policies and procedures as appropriate

Project Manager/ Functional Consultant, Odoo

Feb 2022 - Jun 2023

Led and implemented successful Odoo ERP for business transformations to 20+ projects with focus on MMCs like MTM Marine,Q-source,& Drill-tech oil manufacturing , achieving an operational improvement of 30-40%
Conducted end-user training and post-implementation support, achieving high user adoption and satisfaction
Managed project stakeholders including senior executives, providing regular updates on project progress and risks
Conducted gap analysis, identified risks, and recommended mitigation strategies
Developed functional specifications for customizations and integrations to the ERP system, ensuring they met business requirements and were delivered on time and within budget

Operations Engineer, General International Group

Apr 2019 - Feb 2022

Managed Maintenance and Facility Management projects, including a major project for Al Ghurair Mall involving 200+ stores and Swissotel, resulting in a 3x increase in services and improved customer satisfaction, DHC building 52 resulting in enhancing customer experience, and Multiple JLT towers in dubai civil defense advising
Coordinated daily operations, inventory control, scheduling, purchasing, shipping, and receiving
Developed positive relationships with vendors, suppliers, and customers to ensure timely and accurate delivery of goods and services
Estimated quotes for new fit-outs and annual maintenance contracts, successfully submitting tenders related to Operation department, and increasing sales and customer satisfaction by up to 30%
Monitored and followed up with the submission of new contracts and tenders

Guest Services Manager, Global Village

Oct 2018 - Apr 2019

Managed a team of 30+ employees, developing and implementing service standards and procedures
Improved work experience and flow, increasing revenue by 10%
Developed a new customer service training program, leading to a 30% decrease in response times and improved guest satisfaction scores
Monitored and analyzed guest satisfaction scores, developing action plans to address areas of improvement
Conducted training sessions for new hires on the knowledgeable in POS and customer service
Collaborated with other department managers to plan and execute events and promotions, ensuring the successful execution of all guest-related activities

Design Coordinator, Square General Contracting Company

Mar 2018 - Oct 2018

Reviewed and coordinated project-related drawings and collaborated with project teams for efficient project delivery
Streamlined drafting processes and workflows, resulting in a 25% increase in efficiency and a reduction in errors

Eng. Fatima El Chediak

Project Manager

Architectectural Engineer

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